Im new to the area and new to the surgery. Ive put off going to the doctors in general for a while as Ive not had great experiences in the past with the medical profession in general and have been left at times feeling unsatisfied with the outcome despite feeling quite poorly with no further investigation being offered. Ive been badgered for months to go to a doctor by family and friends but felt it was a waste of time going to the doctor. Today however with more worrying symptoms I couldnt leave it any longer and rang the surgery. I was offered an appointment straight away for this morning. On arrival I I met with friendly reception staff and then waited in a relaxed, quiet, clean waiting area for my name and room number to appear on a screen on the wall. I was early so I expected the wait. A couple of minutes after my appointment time my name appeared. I was greeted pleasantly by a very amiable doctor. Despite my ramblings (I was used to being rushed in the past, so felt I had to get things out quickly) I felt I have not only been listened too but have been asked intelligent questions, treated with intelligence and although I was with the doctor for more than my allocated time (sorry to those waiting to be seen) he was very thorough and wasnt going to be rushed. I have been offered a further appointment made by the doctor before I left to see him again as a follow up. Im looking forward to starting to feel better at long last with the medication I have been prescribed which could quite honestly save my life in the long run. Left for a bit longer I may not have been able to write this review. Thank you all
It's ok
I have to give the surgery and all the amazing staff 5 stars. I have been SO well looked after and been shown such genuine care over a recent health issue. I cannot thank the staff or recommend this surgery enough.
I am very dissatified and disgusted with the service and care offered by this surgery.When one rings the surgery you get a different story every time.It seems that the receptionists do not know what is going on.I have been trying to get a home visit for the flu jab and been promised twice that somebody would come and do it, as I am disabled. I am still waiting and I am at risk. This home visit had been arranged by the practice manager for my doctor to come and give it to me after Morning surgery but because my friend was coming to pick me up for Respite care, the doctor deemed it fit for her to bring me to the surgery. This is regardless of the fact that she has driven 100 miles to come down.She is not my carer as the doctor is well aware of and it is a kindness on her part to come and collect me.I was told by the receptionist after 2 phone calls that Dr Milne had said that my friend was to bring me to the surgery, as the doctor was already on his rounds. Yet if I had gone there straight away , he, Dr Milne would give me that flu jab. It figures that he was in fact at the surgery and not on his rounds as I was told.My dog would get better treatment at the vets!
West Bergholt Surgery is a UK Doctor based in Colchester, East of England. West Bergholt Surgery is located at 3 3lh, 2/3 Erle Havard Rd, West Bergholt, Colchester CO6 3LH, UK.
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